General

These terms govern your use of the Artovex Metal website and all purchases made through it. By placing an order, you confirm that you are at least 18 years old or have permission from a parent or guardian.

Products & Pricing

• We try to make product descriptions, images, and prices as accurate as possible. Slight colour or finish variations may occur due to photography and screen settings.
• We reserve the right to change prices, availability, and descriptions at any time without prior notice.
• All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.

Discounts & Offers

Promotions such as sale prices, bundle deals (for example, an extra discount when you buy 2 items) and advance-payment discounts are subject to the conditions shown on the website. We may change or withdraw any offer at any time.

Orders

Placing an order does not guarantee product availability. If an item is out of stock, we will notify you and offer an alternative, a refund, or a delay. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or pricing errors.

Payments

We accept the payment methods shown at checkout. All transactions are processed securely.

Shipping & Delivery

We offer free shipping on all orders across Pakistan. Delivery timelines are outlined on our Shipping & Delivery page. We try to meet estimated delivery times, but delays may occasionally occur due to factors beyond our control.

Please report any damage within 24 hours of delivery, with photos of the item and packaging.

Returns & Exchanges

Eligible items can be returned within 7 days of delivery. Please see our Returns & Exchanges page for full details on eligibility and the process.

Warranty

Every product comes with a 1-year warranty card. The warranty covers manufacturing defects and does not cover damage caused by misuse, accidents, or improper installation.

Custom & Made-to-Order Pieces

Custom or made-to-order pieces may need an additional 3–5 days for preparation before dispatch. Because they are made specially for you, they are not eligible for return unless they arrive damaged or incorrect.

Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Artovex Metal and may not be used, copied, or reproduced without written permission.

Limitation of Liability

To the fullest extent permitted by law, Artovex Metal is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

Changes to Terms

We may update or change these Terms & Conditions at any time. By continuing to use our website after changes are posted, you accept the updated terms.